Support desk, MOADEfy claim pool & training

1. Become a provider (MOADEfy job-spec path)

• Opt in at registration or on your profile (support provider / human support)
• start training — quizzes and qualification; stop training exits
• MOADEfy path: Train on the job spec (OJT / WIL) → Coach with a mentor from the roster → Contract for self-managed delivery (minimal supervision)
• Work is done in chat (web or mobile) — not by uploading files in backend forms
• Admin: People → Access matrix / Competency / Training / Coaching

2. Claim pool — half-time commission (MOADEfy)

When you claim a ticket from the open pool, the system locks the payout rate and starts the ideal task minutes clock from your job spec (e.g. support agent ≈ 40 minutes).

• 100% commission — complete the task within half the ideal delivery time
• Half time passes — you lose exclusive claim; the task is broadcast to teammates with the same profile (language / services / qualification)
• 70% / 30% — if another teammate completes within half of the remaining time, they earn 70% and the original claimer keeps 30%
• AI fallback — if the team still cannot finish, ethical AI attempts completion when trained (or self-trained from how humans once completed similar tasks). No human commission on pure AI completion

Target: finish project work in half the project timeline so half the budget funds tool services, annual human commissions, and growth.

3. Desk commands (web or mobile)

• support desk — help for the desk
• my tickets — open tickets assigned to you
• next ticket — take the next one + AI instructions
• open ticket MSG / open ticket 106
• reply: your answer — text reply to the ticket owner only
• Hold mic for a voice reply while a ticket is open
• play ticket — hear the user’s voice
• close ticket — resolve without extra reply

4. Scan QR — use support chat on mobile

Providers can work tickets on the phone with the same profile as the web desk.

1. On a computer, sign in and open https://businessite.online/businessite/support/profile.
2. That page shows your support status and a QR code to open the same chat desk on mobile.
3. On the phone: install BusinesSite TA8/RC1 if needed, open chat, say scan qr or login to web, allow camera, and scan the QR on the support profile page.
4. After link, run support desk / next ticket / reply: … in the mobile app — replies still deliver only to the ticket owner as chat bubbles.

Users (and providers on public web) link the same way: keep homepage or chat QR open → phone login to web → browser opens full chat (not Demo Mode). Header Unlink phone disconnects the browser. See guide mobile.

5. Exit

Say stop / stop training / cancel to leave multi-step flows. On web: Unlink phone to delink.

Also: guide moadefy for the full Tool · Team · Task model.